Communication and collaboration are not synonymous. One is a simple exchange of information, the other is the co-creation of shared outcomes that are richer than they would be otherwise because the participants respond to learning and insight during the process itself.
How much can technology actually improve collaboration? | ZDNet http://www.zdnet.com/article/how-much-can-technology-actually-improve-collaboration/
Good explanation of the promise of and problems with modern collaboration tools. Tech isn’t a silver bullet.