Imagine being able to relate to vendors — productively, on mutually agreeable terms — rather than just paying them money for whatever they’re selling, and occasionally giving them “feedback” through surveys that aggregate our “input” inside some impersonal “customer relationship management” (CRM) system. That’s the idea behind VRM, or Vendor Relationship Management. It’s the reciprocal of CRM: a toolset for independence and engagement. That is, of independence from vendors and engagement with vendors.
Can we relate? | Linux JournalVRM is just getting going at http://projectvrm.org/ and is being backed by Berkman. This is a good idea that I hope catches on.
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