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Elsevier is adding an inside sales rep to the SSRN team. Are you ready for the upsell?

Elsevier Research Solutions Inside Academic Sales Representative – Social Science Research Network
Are you looking for a new challenge?
Do you have experience in a customer facing role with a proven track record of selling to new and existing accounts. Are you adept at developing relationships and identifying new opportunities to upsell current clients, working over the phone and via Webex presentations? Are you eager to act as a trusted advisor to the customer. Our clients are major academic institutions, deans, research librarians and faculty. You’ll be calling on some of the brightest minds who are looking to have access to the most current scholarly research, as well as have an opportunity to share their research globally. We need a bright, motivated inside sales person to develop long term relationships with key decision makers within major universities.
Through a carefully planned boarding process, the inside Sales Representative will ensure that the customer fully realizes the return on their investment. Continual engagement with the customer will ensure they understand the value of our services thereby ensuring high levels of customer satisfaction and maximizing revenue for SSRN/Elsevier.
Division Overview:
A recent acquisition of Elsevier, Social Science Research Network (SSRN) is devoted to providing “tomorrow’s research today” through specialized research networks in the social sciences and humanities. We facilitate the free posting and sharing of research material (e.g., conference papers, preprints, non-peer-reviewed papers) in our subject areas. Social science papers tend to have fewer co-authors, so networking and sharing ideas, hypotheses and drafts during the research process are critical; SSRN helps authors evolve their research and communicate their results worldwide and our online forums enhance these communications.
Your responsibilities:
You would be responsible for identifying new sales opportunities; present our products via phone, WebEx, and tradeshows
Uncover, analyze, and upsell opportunities, including demonstration of product value and ROI
Work with existing customers to ensure the value and use of the SSRN’s products/services to gain renewal revenue growth and maximizing customer retention
Explain and negotiate contract terms & conditions
Drive successful implementation and adoption of the products in your territory
Act as a trusted advisor to the customer by providing product training, support and guidance directly aligned to their specific needs to ensure our solutions positively impact their research outcomes
On-going monitoring of customer to ensure increasing value and minimize attrition risk
Bench mark, set targets, and systematically monitor usage with the customer, develop an action plan where usage is not meeting targets Identify, support and develop champions and advocates within the customer environment.
Ensure that they communicate the impact our solutions on the research outcomes
Monitor sales progess through a CRM; provide monthly sales reports and progress; document sales results and update forcasts
Help to improve product and solutions by giving feedback and getting involved in the product development process

Source: Inside Sales Position, Academic Sales Job at Elsevier – Social Science Research Network in Rochester, New York Area | LinkedIn