The switch to GPL makes this package more interesting since the previous license limited use in a lot of ways.
freshmeat.net: Project details for WebConference LiveHelp!
WebConference LiveHelp! is a fully-featured online customer service solution. It links your support team to your customers in real-time and provides real-time one-on-one customer chat, pro-active Web site visitor tracking and engaging tools, a complete Web history, transcripts, a searchable dynamic knowledge base, and automatic feedback collection and reporting.